Privacy Policy
Last updated: January 2026
1. Introduction
Monster SMS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS messaging platform and related services. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Information You Provide
- Account information: name, email address, password, and organisation details
- Contact information: phone numbers, names, and other contact details you upload
- Message content: SMS messages you create, send, or receive through our platform
- Payment information: billing details processed securely through our payment provider
- Communications: correspondence with our support team
2.2 Information Collected Automatically
- Usage data: how you interact with our Service, features used, and actions taken
- Device information: IP address, browser type, operating system, and device identifiers
- Log data: access times, pages viewed, and referring URLs
- Cookies and tracking technologies: as described in our Cookie Policy
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Service
- To process and deliver SMS messages on your behalf
- To manage your account and provide customer support
- To process payments and send billing-related communications
- To send service updates, security alerts, and administrative messages
- To analyze usage patterns and optimise our Service
- To detect, prevent, and address fraud, abuse, or security issues
- To comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist in providing our Service (e.g., SMS gateway providers, payment processors, hosting providers)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, privacy, safety, or property
- With Your Consent: When you have given us explicit permission
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, tax, or accounting purposes. Message logs may be retained for compliance purposes as required by telecommunications regulations.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@monstersms.com.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law.
9. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. For more detailed information about how we use cookies, please see our Cookie Policy.
10. Children's Privacy
Our Service is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.
11. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@monstersms.com
Data Protection Officer: dpo@monstersms.com
Address: Monster SMS Pty Ltd, Australia
14. Australian Privacy Act
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you are an Australian resident and have a complaint about how we handle your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.